UNITED STATES POSTAL SERVICE OFFICE OF THE CONSUMER ADVOCATE 475 L’ENFANT PLAZA SW, RM 4541 WASHINGTON, DC 20260-2200. How Do I Report a Problem with Usps Delivery? Monday – Friday 8 AM – 8:30 PM ET Federal Relay Services – TTY Access for Deaf & Hard of Hearing Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. If you need help with your Informed Delivery service, please email Informed Delivery User Support. While 800-275-8777 is US Postal Service's best toll-free number, there are 11 total ways to get in touch with them. Some issues may require a face-to-face meeting with an employee before they get resolved. Fill out a short form or get tips to fix some of the most common issues right from your computer. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. As you might expect, an agency with this much responsibility gets a lot of customer service calls. The Technical Support team can help when a website application or form doesn't work properly. Federal Relay Services – TTY Access for Deaf & Hard of Hearing Get contact information, hours, and more. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge and other customer service issues. If you end your conversation with the US Postal Service's phone-based customer support and feel as though you've not gotten anything accomplished, don't fret. The US Postal Service call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm EST according to customers. It can take a while to receive a response, but customers report that they usually do hear back eventually from a customer service representative. Saturday 8 AM – 6 PM ET. Informed Delivery Support Find the nearest USPS location by city and state or ZIP Code™. If you have trouble using one of the following, please give us a call. If you input anything before this it won’t do anything. Hours of Operation For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. GetHuman builds free tools and shares information amongst customers of companies like US Postal Service. Monday – Friday 8 AM – 8 PM ET In total, US Postal Service has 6 phone numbers. Find more solutions for mail issues with USPS FAQs To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. An electronic postage payment system that provides business mailers a convenient and cost-effective way to electronically pay for Permit Imprint, Business Reply Mail, Merchandise Return Service, Postage Due Account, USPS Corporate Account™, and Address Element Correction. Postal facilities are closed on federal holidays. Please provide as much detail as you can. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. The info below is old information and will not help you reach a human when calling the US Postal Service. While the post office does have an Inspector General, this office should only be contacted if you suspect that there is a serious violation of post office policy or laws governing the delivery of mail. While 800-275-8777 is US Postal Service's best toll-free number, there are 11 total ways to get in touch with them. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Saturday 8 AM – 6 PM ET. If you didn't take notes, write down what you remember about your call. The next best way to talk to their customer support team, according to other US Postal Service customers, is by calling their 800-610-8734 phone number for … If you want to speak to an agent, keep hitting "0" or say "agent" in response to a question. Some of My mail is being returned to sender with no forwarding address. Hours of Operation Press 1 for tracking a package or say "Tracking." How Do I Report a Missing Package to Usps? If you’d like to speak with a representative about another issue with your package, please call us. Monday – Friday 7 AM – 11 PM ET STAMPS NOW® For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email StampsNow.info@usps.gov . Like us on Facebook & Follow on Twitter to engage in conversation related to USPS. If you think this information is inaccurate or know of other ways to contact US Postal Service please let us know so we can share with other customers. Listen and wait for it to speak. USPS Customer Service Human: 1-800-275-8777 Thanks and keep me informed in the comments if I should add or edit any steps listed above. Having this information in front of you when you get back in touch with USPS customer service can be very helpful in keeping your conversation on track. People call the US Postal Service for a range of reasons, including: The US Postal Service operates multiple lines for customer service inquiries, including separate lines for ordering supplies, requesting technical support, general customer care, mail tracking, and TTY calls for the deaf and hard of hearing. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. someone keeps opening my mail before it arrives at my home. Hours: Mon-Fri 8am-8:30pm, Sat 8am-6pm EST; best time to call: 8:05am. Use any of the above-mentioned methods as per your convenience. The next representative that you speak to may have more time on the job or better training than the person who you spoke to on your first call. Connect with our customer service representatives to help resolve your issue and get back on track. I filed a claim for the package that usps lost. These issues might include the theft of mail by a postal employee or an employee's misconduct. Centralized Account Processing System (CAPS). When you call, you'll be connected to an automated voice menu. And you can click here if you want to compare all the contact information we've gathered for US Postal Service. Connect with the Federal Relay using the following toll-free numbers: For more details and a full list of TTY services, go to Federal Relay TTY. See a list of all upcoming USPS holidays and events. Find the best way to get help and connect with USPS®. US Postal Service phone agents can resolve or assist with many customer service issues over the phone, including: Some issues with the post office can't easily be resolved over the phone. Our Priority Is You ®. It's not always clear what is the best way to talk to US Postal Service representatives, so we started compiling this information built from suggestions from the customer community. The next best way to talk to their customer support team, according to other US Postal Service customers, is by calling their 800-610-8734 phone number for their Non-Postal Individuals department. This phone number is US Postal Service's Best Phone Number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. The next best way to talk to their customer support team, according to other US Postal Service customers, is by calling their 800-610-8734 phone number for their Non-Postal Individuals department. Business Service Network (BSN) eService is a state of the art Web program that allows National and Premier Account customers to enter and monitor service requests online. If you think this information is inaccurate or know of other ways to contact US Postal Service please let us know so we can share with other customers. If you need more help, please send us an email. Other options include visiting a local post office and speaking to someone there. Plus, stay updated on the latest COVID-19 service impacts and FAQ resources. Easily order free supplies, print a label, schedule a pickup, and order stamps online to send items from home. Call: 1-800-ASK-USPS® (1-800-275-8777), Hours of Operation I haven't received my package, but my online check shows that it has been signed? My friend lives in a building in New York that uses two different numberings for apartm... Package has been in transit for close to * weeks. Questions about mailing restrictions on certain items or packages of large dimensions, Requesting an investigation into a package or letter that has gone missing, Questions about post office services, such as money orders and passport applications, Ordering stamps, postal supplies and packaging materials, Tracking packages or requesting an investigation into a missing package, Assisting with suspending service to an address, Record a complaint about service from a postal carrier or a. We've created these shortcuts and apps to try to help customers like you (and ourselves!) The US Postal Service, also known as USPS, is a federal agency responsible for mail and package delivery throughout the United States. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. This morning a USPS van delivering a package knocked over my mailbox. Customers of the USPS seem to have a range of opinions about the quality of phone-based customer service that they receive. Email: USPS ® Customer Service Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation Monday – Friday 8 AM – 8:30 PM ET Saturday 8 AM – 6 PM ET. Many note that wait times can be very long and that customer service representatives don't always have access to the kind of information that can help callers get a resolution to their issues. Hours of Operation How Do I Submit a Change of Address to the Us Postal Service? Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Monday – Friday 8 AM – 8:30 PM ET navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Second, call USPS back. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Use our online form to answer a few questions about your issue. Sharing is what powers GetHuman's free customer service contact information and tools. Call with questions about stamps or orders placed online through The Postal Store®. The most common questions have to do with tracking packages or delayed delivery. You still have options for getting your questions answered and your issues resolved. These issues usually involve purchasing some postal products, such as money orders, that have to be paid for in person. Saturday 7 AM – 6 PM ET, 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments, 1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish, 1-866-377-8642 – for hearing persons with speech impairments. Besides calling, the next favorite option for customers looking for help is via 800-610-8734 for Non-Postal Individuals. In short, the two companies are not related. 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