Glass Guru will refund the customer $150.00. As of today's date July 7th, 2016 they have not returned to finish this part of the contract, all of the 11 windows are still unplugged. It appears that there was an oversight in the check being mailed we mail a check to the address we have on file immediately and hope that this resolves the issue for this customer.Sincerely,John W***Owner, Complaint: [redacted] I am rejecting this response because:MrW [redacted] was aware of the damage done by his employee who told me he had no training I had to hire another contractor to replace some of the panes installed by the Glass Guru because they were the wrong size - also to complete the unfinished work I told John not to send the employee who messed up the windows but John could have come himself I am seeking reimbursement for what I had to pay the 2nd contractor Regards, [redacted] ***, My Wife and I contacted the local Oklahoma City office to repair a broken window in our home approximately 5 weeks ago. Replacing glass can significantly improve home. Just call The Glass Guru and we'll help you get it fixed in a timely and cost-effective manner. I have not received any response from Glass Guru Corporate.Desired Settlement: Complete this part of the contract now. Because the windows were not a common type and were discontinued, we had to use the best beading we could to match. © 2002-2020 The Glass Guru. His boss isn't going to allow it. Call today to schedule your free estimate! This policy was never disclosed prior to ordering, isn't provided on their website and was not verbally indicated when delivered. We apologize for any inconvenience to you.Thanks,[redacted] Email sent to Glass Guru on 6/22/15:[redacted],It has been over 1 week and I have heard nothing back from you? When your window screens aren't working as they should. We specialize in lower-cost door repair options to help you keep your doors functioning better and longer to extend your doors lifespan. When I discovered the scratch late evening on the 4th I called them on Friday, August 5th. We are Your local Shower Glass Restoration experts. We have two (2) windows that were replaced and are defective. Prior to that the table was covered with an outdoor protective cover. Thanks. He says the job looked good when he inspected. Scratch found on glass less than a week from delivery. Review: [redacted] of the Glass Guru of Truckee came to our house on July 7th, 2014 to look at some problem windows. After talking with the manager it was clear he was not interested in resolving this problem. If you have a damaged or leaky skylight. [redacted] Email sent to Glass Guru on 6/15/15:[redacted],Have not heard back from you. The Glass Guru provides a full line of products options and pricing for any situation. Best regards,John W[redacted]The Glass GuruClear Vision Enterprises, LLC, Complaint: [redacted] If Mr. [redacted] needs any further work, it will be done at that time. done. After checking their website again there is no warranty mentioned. I had to hire another contractor to replace some of the panes installed by the Glass Guru because they were the wrong size - also to complete the unfinished work. There was also a mess left at each window sill that I thought would have been cleaned up, exposed nail heads, gouged wood left un-repaired, etc.I just walked around to each of the 11 windows and here is what I see.Kitchen sink window upper arched sash - Was not replacedKitchen bay middle rear door - Poor exterior finish including non-flush staplesKitchen bay middle upper arched sash - some non-flush interior finish nails and excessive silicone exterior caulk - but all and all the best window completedKitchen bay right side window bottom sash - Terrible overall, exterior molding is a wreck and is popping out in bottom corners, window itself seems too small and is showing black trim of IGU.Kitchen bay left upper arched sash - Was replaced but was not on list? Regards,[redacted] Email sent to Glass Guru on 6/13/15:Hi [redacted],I just got back from a business trip so today was really the first day I could look at the window project. Same date, July 6th, 2016 I called their posted contact phone number [redacted] and left another message. Please respond. We will board up and secure your storefront until repairs can be made. It would not be unreasonable for that to be overlooked unless you thoroughly inspect. If I do not hear from you this morning about a revisit to fix this issues I will be forced to take additional measures, including but not limited to reporting you to the Revdex.com, your Glass Guru corporate franchise in CA, etc. I contracted with Glass Guru on April 20th, 2016 to repair the additional 4 windows. Our commercial glass estimators and installers will be sure to meet or exceed all your Commercial Storefront needs. The Glass Guru specializes in restoring ugly,aging shower enclosures to help them look great again. Regards,[redacted] Email received from Glass Guru 6/16/15:Good morning [redacted]!I forwarded this information to upper management and I know they were reviewing yesterday afternoon so I should hear something by lunch today. Call The Glass Guru and we'll help you get it fixed in a timely and cost-effective manner. No one knows mirrors like The Glass Guru. Response: When your Commercial Storefront is damaged. Thank you.Regards,[redacted] Work completed by Glass Guru on 6/10/15Desired SettlementI would like to have the work completed in a quality fashion as noted in my complaint...nothing more, but nothing less.Business Response The technicians of the Glass Guru of Raleigh, [redacted] have gone back out to the job site to meet with Mr. [redacted] and discuss what needed to be done to resolve this. Just call The Glass Guru and we'll help you get it fixed in a timely and cost-effective manner. Consumer Our estimators and installers are glass shower experts. Best regards, * Email received from Glass Guru 6/23/15:Good morning [redacted]!I've talked with the manager this morning and he states that he was on the job site and it was disclosed that there would need to be some touch up painting, etc. Regards, *** ***, The Glass Guru of Fort Collins, I was unaware of any additional damage to any of Ms***' windows Because the windows were not a common type and were discontinued, we had to use the best beading we could to match Ms*** made it clear that she did not want my crew coming back to her homeMy records show that The Glass Guru specializes in lower-cost window repair options, that you likely won't find available elsewhere. [redacted]. Windows shine, screens are washed and put up, and the storm door is replaced with a screen door in the spring. The day the table top was delivered to our office, there was no scratch detected, in fact it was checked off as acceptable by [redacted] Coats in our office. The Glass Guru has the door products to meet your needs. I have referred them over and over to friends and neighbors and no one is ever disappointed. Example of his responses: the receptionist has only been working with us for a few months. Glass makes up a significant portion of every home and business. Please provide an update. ® All Rights Reserved. Look at the list below. [redacted]. Anything could have happened after the technicians left the property. Desired SettlementInitial I had requested a replacement of the glass. I have yet to place anything on the dining table. Regards, The scratch is 2.5 inches on a 71 inch table. * All products/services/options shown may not be available in all areas. I'd like to have a refund. Pet Doors Put Right In Your Glass or Screen Doors. If you do not have one that in itself should be stated. Response: I did contact the supplier of the glass and asked if they would warranty, however since there was no scratch at the time of their delivery, they would not. They stated that Ms. [redacted] was very happy with the product and [redacted] even helped her put the cover over it. ® All Rights Reserved. We offer the most competitive prices while still offering the top level of service. © 2002-2020 The Glass Guru. I'm sorry for the delay. Ms. [redacted] paid the remaining balance on July 29 also and we do not collect the balance until the work we've done is approved. I can't accurately state how many phone or text messages I have made to rectify this part of the contract. Showers are an important feature to every home, hotel or health club. The Glass Guru, Your Local Window Restoration Experts. Showers & Baths. The Glass Guru provides a full line of products options and pricing for any situation. I would like a replacement glass or a refund. Commercial Storefront Glass & Curtain Wall Systems. Review: I contracted with Glass Guru on April 14th, 2016 for their window repair service on 7 Windows. Before you replace that expensive window, Call us for a free estimate to see if it can be restored for less. If you have a damaged or leaky skylight. I was told the hole in the window would need to remain open for a period of 2 weeks, which would allow the solution to effectively evaporate then the hole would be plugged. there was a $balance owed to our company which I waived because Ms*** didn't allow us to return. After us calling them to schedule service, on the day of service we were given the excuse that it was "too dangerous: to complete that day and they would contact us to reschedule. Thank you. They began their service that date and found 4 more window needing repair. Consumer As showers age and components fail, you can rely on The Glass Guru to help you. 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