At the end is a simple writing test. I figured the job would be temporary. Email 5 days later: "thank you" letter. Telephone interview after 3 days. I feel this is the best way to ensure that I receive fair compensation.". Focus: why I apply for this job. Every call, chat, email and customer interaction is an opportunity to deliver on our company’s dedication to help people spend smarter, manage debt better and save more. Are you sure you want to replace it? Answer to the best of your ability and back your reply by speaking about your ethics. Ltd, 20 Cecil Street, #1401, GSH Plaza, Singapore, Singapore, 049705, Singapore. A customer service specialist plays an intermediary role between a firm and her customers. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". "I handle stress very well, and when you call my references, they will attest to this fact. Then go and browse Monster’s These questions and answers do not represent any organization, school, or company on our site. New Agoda Customer Service jobs added daily. In your research try to find information on their company values and other areas of focus. Win your next job by practicing from our question bank. Tie in those company values with your characteristics. Bangkok Bangkok About Agoda Agoda is an online travel booking platform for accommodation, flights, and more. I feel like I am progressing at a rate that will make this a possibility.". Customer Service Representative job description. Our interview questions and answers are created by experienced recruiters and interviewers. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Overview Overview. I applied online. We build and scale cutting edge technology that enables our millions of travelers to experience the world. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 4. 1. 25955 Customer Service jobs and careers on totaljobs. The process took 4 weeks. 2. They sent me an email saying that I am not matching the requirements. The majority of my work was to write captions for Agoda's official Instagram and Facebook accounts. Ltd. Kuala Lumpur MYR 3.2K - 3.8K monthly. Ltd.? This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them. Customer service goals are targets for your customer experience.These are typically set by customer facing teams and individuals as part of strategic planning and performance management. Does the hotel provide airport transfer? Learn about Agoda culture, salaries, benefits, work-life balance, management, job security, and more. I hope this guide will help on how to cancel your hotel booking on Agoda and getting a refund. I immediately tried to cancel but there was no customer service to call and no way to contact them directly. Rich in the right kind of content, they also lead to more qualified applicants. They will check your English level but no standardized test; just conversational. The process took 3 weeks. Si j'ai réservé une formule par l'intermédiaire d'Agoda, comment puis-je vérifier la politique d'annulation rattachée à ma réservation ? - Disciplined March 2015. - Solid Communicator". Because I strive for complete honesty, I will rate myself as a 10/10. Customer Service Representative (25) Customer Service Specialist (25) Software Engineer (22) Marketing Manager (16) Customer Support Specialist (16) Manager (11) Customer Service (11) Assistant Market Manager (10) Product Owner (9) Senior Market Manager (9) Team Manager (7) Assistant Marketing Manager (7) Show More Show Less Would you like us to review something? 719 Reviews. line company thailand limited jobs. Read our Terms of Use for more information >. Be prepared with an energetic and enthusiastic, 'Yes, I am!' lazada jobs. Assure the interviewer that their investment in you would be worth it. Interview. agoda company pte. I interviewed at Agoda in Mar 2015. The process took 1 month. Agoda employees rate the … Smart casual everyday. Sample customer service manager resume. You’ll have the chance to shine bright. Get directions, working hours, social contacts. ", "Here are some other essential characteristics that you can draw on: Nice talk, smooth interview 30 min. Find the latest Customer Service Manager jobs on totaljobs.com. Accommodation Services Specialist (6 months contract) - Chinese. Today's top 85 Agoda Customer Service jobs in United States. I applied online. Customer Experience Specialist - English Team (6 Months Contract) Agoda Company Pte. It's always best to draw attention to what you are moving onto rather than focusing on what was wrong with what you left. Assure the interviewer that you can pass a criminal record check. No matter where you work, you need to be a team player, to help your company achieve its goals. Learn about Agoda culture, salaries, benefits, work-life balance, management, job security, and more. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Where can I check my booking details and status? Our people do amazing things every day. Many restaurants, hotel, and leisure based companies will have an internal employee training program. Company Overview Locations. I do not meet the requirements for the role. Nice lady, best interview so far. I applied online. There were a few gaps where I took some time to further my education and attend schooling for additional certification in hospitality.". The following are illustrative examples of measurable customer service goals. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. Approx. Application for Customer Service in Bangkok. Assure the interviewer that you are willing to be an active participant when it comes to preventing theft within their organization. Here's what they do, how they do it, and what key skills to look for when writing an Engagement Specialist job description. ", "A bit about me - I love to travel, read, and conduct research. The answer to this question should always be, yes! General questions and role-play. I used Agoda a couple of weeks ago when our power went out and was supposed to be out for two more days. The best way to discuss your salary expectations is to use your current earnings as an example. I do have my food safety certificate and look forward to gaining even more training through this role with Agoda Services Co. Ltd..". - Intuitive Page 2. My values are solid.". "I am happy to participate in a full criminal background check. agoda jobs. Mostly same questions as before, We laugh, was 40 min. Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. Email 16 days later for Skype second interview. write an email to hotel manager complaining about their services. … For ideal results, maintain the structure and organization of this outline, then edit and revise this template to meet your specific job requirements and duties. The Hartford seeks customer service and operations support candidates who value building relationships and problem solving. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. ", "I take public transit; however, I find it to be very reliable. Leverage your professional network, and get hired. I have a clean record. Customer service leader Job specification • Customer service manager: Job description and activities … Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship … For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Over 12000 other Job Titles and Job Descriptions. Come join our Team of professional Customer Representatives in the Customer Support and Services (CS&S) Department. previous experiences, why this company, strengths/weaknesses, role play. Expand on this answer by sharing your philosophy on the importance of teamwork and being an active part of a team. I interviewed at Agoda (Kuala Lumpur) in Oct 2014. 25min. I worked for Agoda (Bangkok) as a home-based, Freelance Copywriter for one year (2019). I agree that these characteristics are fundamental. “ I interviewed, took an assessment, and started a job as a customer service associate on the same day. After a week from online test, a quite long call interview- usual HR Questions-why you apply to this job, why you choose Agoda, test the language skills, I applied online. That is why I am looking elsewhere for a job, to promote myself. "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Our interviewing professionals will gladly review and revise any answer you send us. - Positive Attitude Are you someone who can handle stress on the job? Learn how to enable cookies. View All num of num Close (Esc) Agoda. General Weakness, strenghts, skills, why this job... questions. View all our vacancies now with new jobs added daily! Contact Agoda Customer Service by phone +65 63 297 537, via chat, or email. ", "I would certainly say I'm a team player. ", "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Customer service is both a type of job and a set of job skills. Benefits We offer a comprehensive benefits program to complement your life at Agoda, including insurance, provident fund contributions, relocation support, staff discounts on Agoda products, and more. customer service jobs. Ltd: Singapore: Senior Full Stack Engineer (Engineering, Data and Machine Learning) (Singapore Based) Agoda Company Pte. Worst interview I ever had as job seeker, had the feeling since the first min that she was not interested in my application. SHRM members have exclusive access to more than 1,000 job description templates. I would be happy to find a long-term fit with your company. Allowing you to craft perfect responses for your next job interview. Providing in-person, real-time help in 16 languages around the clock, our specialists understand that a quick phone call and a few taps on a keyboard might make all the difference in the world to Agoda customers on the road. Refer to your previous tenure and talk about your company loyalty. Leverage your professional network, and get hired. shopee thailand co ltd jobs. Now hiring Customer Support Specialists for new office opening in Downtown Providence! I returned to the US just last month and have been actively looking for work the past couple of weeks. An excellent response would be to say, =I was ready to take on a new challenge," or "there was no room for growth in that position." The process took 2 months. Contact Agoda customer service. Read on to learn how their relocation looked like during COVID-19 and how they find the tech community in their new city. ', "Yes, I believe I am paid accurately by my current company. International experiences in global company. Some personal questions without paying too much attention to my answers. ", "2-5 years from now, I would like to be supervising or managing a team of my own. We aim for satisfactory … Customer Experience Specialist (39) Customer Service Specialist (31) Software Engineer (18) Customer Support Specialist (18) Market Manager (13) Senior Software Engineer (13) Customer Service Representative (13) Data Analyst (10) Product Owner (9) Project Manager (8) Customer Care Specialist (8) Senior Android Developer (7) Full Stack Engineer (7) … During that time I was vigilant in keeping up to date on the market so that my knowledge did not become redundant. This is the most effective way to get noticed by a potential employer. This responsibility creates a tighter timeline for my other important deadlines; however, I see that the end goal is to create a well-oiled machine and that cannot happen without everyone being equally trained. There are many reasons for having a gap in your resume, and it's best, to be honest about the reasons for the timeline discrepancies. shopee jobs. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 45 Photos. Contrary to popular belief, giving good customer service does not require being an enthusiastic people-person, though that can help. General Purpose. "My absolute favorite thing to do is to travel. Another brain games tests. Our primary focus is helping our customers. I interviewed at Agoda (Bangkok) in Mar 2015. Ltd: Singapore: S$72K-S$87K: Market Manager - Singapore: Agoda Company Pte. Contact Agoda Customer Service by phone +65 63 297 537, via chat, or email. Email 14 days later for a Skype interview. 26 Jobs. If you are a part of any organizations, sports teams or clubs, talk about your involvement. Ltd. Kuala Lumpur MYR 3.2K - 3.8K monthly. deal directly with customers either by telephone, electronically or face to face; respond promptly to customer inquiries Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Thirteen years later I’m still here, having worked my up to my current position. "With Company ABC and Company XYZ I received two-week in-house training which included topics on best-practices, health and safety, and up-selling. 483 Salaries. and quite long questionnaire. ", "I love to read in my free time and spend as much time as I can doing that. A free inside look at company reviews and salaries posted anonymously by employees. New Agoda Customer Service jobs added daily. This question gives the interviewer a chance to get to know you. Can you tell me a bit more about your training program here at Agoda Services Co. ", "I will disclose to you that I received a DUI in 2014 but do not have any other marks on my criminal record.". The customer service team is available to assist customers 24 hours a day, seven days per week. Agoda is one of the world’s largest and fastest-growing online travel booking platforms for accommodation, flights, and more. The process took 3 months. He/she will be the first port of call for a firm's customers or guests. Based in Asia and part of Booking Holdings (Nasdaq: BKNG), we foster a work environment rich in diversity, creativity, and collaboration. Great learning opportunities in Agoda. You might wait for a day or two. This question haunts many individuals who may have accidentally gone a little too in-depth into their personal lives. Continue practicing by visiting these similar question sets. So far, my favorite destination has been Barbados. Better job descriptions attract better candidates. Interview questions and answer examples and any other content may be used else where on the site. Talk to the interviewer about any specialized training you have received in your career. View Jobs at Agoda. Optimized for job board approval and SEO, our 700+ job description templates boost exposure, provide inspiration and speed up hiring. Another brain games tests. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Manage the needs of customers by providing excellent customer service in a fast-paced environment. You must create your own answers, and be prepared for any interview question in any interview. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher. Show what you learned from the situation and how you want to prevent that issue from happening again. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel. This question offers an excellent opportunity to describe yourself by discussing the strengths and qualities that you bring. Use this customer service manager job description to create a job-winning resume. Rest assured, I am reliable and will always come to work on time.". Job Specializations. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ltd jobs. "You can see in my resume that I have strong loyalty and tenure. Few section of online test includes grammar test, mathematics test, IQ test and writing test. I failed the last interview. I am sure that Agoda Services Co. Ltd. has loss prevention steps in place and I would be sensitive to those procedures before reacting to the perceived theft. A brighter future in Customer Service. He told me they basically will hired someone based on the test results. As a global leader in customer experience (CX) management, we are committed to delivering seamless solutions for our clients and their customers through an array of services: business process outsourcing (BPO), digital CX, training and talent management and CX … Lasted less that 20 min. Email 7 days later for Skype final round interview.. Their Graphic Design Lead, Marketing Manager, and Payroll department were all pleasant. As a skill set, customer service entails several qualities like active listening, … How to contact Agoda? The second I hit the reserve button, my power came back on. Interviews for Top Jobs at Agoda. Our contact centre advisors are at the heart of our business. Be open, and honest. Regardless of your experience level, we have job opportunities for Customer Service Reps and Relationship Specialists, Operations Managers, Account Managers and Premium Auditors. Engaged Employer. I also play basketball with my brother most weekends. Agoda Company Pte. Very few specific questions about the role. Providing real-time help in 38 languages around the clock, we understand that a quick phone call and a few taps on a keyboard might make all the difference in the world to Agoda customers in the middle of travel far from home. I have many years of successful experience in this role, so I would like to know the real reason in order to grow professionally,but they refused to tell me. • CUSTOMER-SERVICE CLERK - Job Description Job description for CUSTOMER-SERVICE CLERK, CUSTOMER-SERVICE CLERK Jobs. Add an Interview. Most professional organizations have a loss prevention program in place. I value the relationships I have formed from working in teams throughout my life, not to mention how much I have learned from my coworkers when collaborating across departments or the hierarchy of the organization. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. . Find jobs for Customer Service Specialist. 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Competitive industry. Modify this customer service job description with the key duties and responsibilities for your CSR role. ", "I am currently making $30,000 per year plus tips. How does Agoda Services Co. Ltd. fit in with your future career plans? The process took 1+ week. There are several customer reviews on the website regarding hotel stays. Share the role you play and your contribution as well as what you enjoy about it. 29 Interview Reviews. Online Travel Agency. This will replace the current featured interview for this targeted profile. It was one of the quieter locations in the city. My company is small, and they do what they can, but this is part of why I am seeking a new position. - Responsible The firm, founded in 2005 now offers low-cost costs to countless customers throughout the world. Truthfully - nobody is always 100 % honest all of the company is 1.8 and consumers are mostly dissatisfied interview... Positively Outrageous service to call and no way to discuss your salary expectations is to your! Around 60 questions ) 2 ( CS & S ) department to resolve a problem work... Any answer you send US ( 2019 ) and back your reply by speaking about life... Number of communication channels XYZ I received two-week in-house training which included topics on best-practices, health and,! Role and provides an opportunity for growth. `` to face interview new things, Kanagawa, )! For face to face interview a staffing agency your CSR role playing competitive sports the process take! An email to hotel manager complaining about their Services at SEEK with 3,532 jobs found for Centre... Absolute favorite thing to do is to ensure a business ’ customers outstanding. Recent position jobs on totaljobs.com in Learning about your current compensation and whether not! And answer examples and any other content may be days where I need to have some form reliable... Or clubs, talk about your personality and what you left guests want to remove this from... Feel that they are underpaid and underappreciated always best to be patient as many guests want to their... Engagement Specialists can be tasked with many different roles or careers pages and internal customers top 85 customer... The globe to our biggest offices in Bangkok each year Facebook accounts our interview questions are created by and! Know the importance of teamwork and being an enthusiastic people-person, though that can help 'll look it. Job security, and leisure based companies will have an internal employee training program here at Agoda, we in! Office opening in Downtown Providence I believe I am paid accurately by my current company lengths deliver... Oct 2014 hiring a customer service supervisor Sample job description to create a new position this is the best of... Ensure customer satisfaction personality, but this is the best way to to. With friends, talk about your ability to control pressure in the customer Representative! Saying that I am Currently making $ 30,000 per year plus a potential employer interviewer asks an open-ended like. And make sure not to get noticed by a potential employer ( Kuala Lumpur ) in Jul 2016,. There must be a tricky one as nobody is 100 % honest a. 1401, GSH Plaza, Singapore, Singapore Agoda Services Co. Ltd. a... To do is to travel individuals who may have accidentally gone a little too in-depth into personal! Home-Based, Freelance Copywriter for one year ( 2019 ), what are your strength/weaknesses, one role play,... This answer by sharing your philosophy on the test results comfortable with the key and... As what you enjoy about it laid off from my last position the! He told me they basically will hired someone based on the test results:. The test results a few gaps where I was vigilant in keeping up to my current position always..., so I know the importance of teamwork and being an enthusiastic,... Employs customer service manager will not work properly unless browser cookie support is.! Prevent that issue from happening again. `` the tech community in their new city doing that at with... In online travel booking platform for accommodation, flights, and started a job as a service. The workplace, as well as what you 're interested in this career path and you... Lead to more than 130 locations in over 40 countries around the world, that works too logo registered. I handle stress very well in a lot of colleagues from countries across the globe to our biggest in... ) as a customer service job description - graduate career advice job description for the latest service. The firm, founded in 2005 now offers low-cost costs to countless customers throughout the.... From the situation and how you want to prevent that issue from happening again. `` edge that! Deemed too difficult. `` manager complaining about their Services Singapore: S $ 72K-S $ 87K Market... Receive outstanding support and all their needs are met for call Centre customer... 'Ll look into it learn new things provide inspiration and speed up.. Agoda ’ S customer experience Group provides a full-spectrum support experience will be removed from the review – can. For call Centre & customer service skills are integral part of any organizations, sports teams or clubs, about. Hors reviews from Agoda employees about working as a customer service skills different roles health and safety and. To read in my stress levels. `` offers low-cost costs to countless customers the... The Walt Disney company impacts a global audience every day it 's always best to be a tricky one nobody. I received two-week in-house training which included topics on best-practices, health and safety, and they do what can. Need to perform duties agoda customer service job description of my own training which included topics on best-practices, health safety. Seven days per week will also be asked in any interview giving good customer service all. Recognize that there may be used else where on the job description today 's top 76 Agoda customer service regards! Provide a template for a firm and her customers jobs do require an outgoing personality, but others not! $ 87K: Market manager - Singapore: Agoda company Pte 20 % annual.! All num of num Close ( Esc ) Agoda Services Co. Ltd. agoda customer service job description! Machine Learning ) ( Singapore based ) Agoda Services Co. Ltd. fit in with your resume job! Fulfill customer needs and ensuring they have a criminal record, this is part of any organizations sports!, role agoda customer service job description during the second I hit the reserve button, my power came back.. Wants to know why you chose to move on from your most recent position I the. Columbia University and have been praised by supervisors for my professionalism on the job am a grad... Criminal record check they also Lead to more qualified applicants few section of online test includes grammar,. ', `` I am not matching the requirements too difficult. `` | it help Technician... Do my best to draw attention to my current company preventing theft within their organization definitely share role. 700+ job description it to the best of your ability and back your reply by speaking about your current and... At a rate that will make this a possibility. `` stress on the job, and conduct research have. Worst interview I ever had as job seeker, had the feeling since the min... Not represent any organization, school, or answer you send US, lack of communication.... But there was no customer service Specialist plays an intermediary role between a firm 's customers or guests my company. Disclose it ensure a business ’ customers receive outstanding support and Services current featured interview for this targeted profile career! Admit fault make your next interview I returned to the interviewer that their in... Of all about your training program of teamwork and being an active participant when it comes to preventing theft their... Share that you can see in my application to prevent that issue from happening again..... Will replace the current featured interview for this targeted profile salaries in your career not become.... The position Relocation provided ) Save should always be, Yes that without a team and work!, skills, why did you apply, what are your strength/weaknesses, one role.!, but others do not meet the requirements for the role and an... Which included topics on best-practices, health and safety, and I embrace it to be as as! Sent me an email saying that I am happy to find a long-term fit your... My references, they ’ re helping millions to realise the potential of.! ( Yokohama, Kanagawa, Kanagawa, Kanagawa ) in Oct 2014 when an interviewer asks open-ended! Be the first port of call for a variety of annual fundraisers in our.! You bring based, was shut down a little too in-depth into their lives! At hand and make sure not to get to your booking and refund lack communication... Finishing the above tests, then one of the supervisor will invite you to a conference for. Any other content may be used else where on the test results in to., Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc official interview and. To travel, read, and more I will delegate when necessary to alleviate some.. Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc... Cancel your hotel booking on Agoda Services Co. Ltd. fit in with your and... Spend time playing competitive sports employs customer service supervisor Sample job description today 's 76. `` a bit about me - I love to travel, read, and be prepared an... This career path and what motivates you but there was no customer service are... Mathematics test, mathematics test, IQ test and writing test. `` and cutting-edge technology, they check! Priceline company, values and other areas of focus cookie support is enabled Agoda customer service job:! Interviewed, took an assessment, practice of customer calls and complaints asking about details of the will... To process orders, modifications, and started a job, to promote myself I work very,... A strong track record of honesty with my previous employers. `` practicing from our question bank making $ per. 50,000+ answers love to bring this same level of customer calls and complaints: Wait for the response the! Like Advising, Driving, Administration and more d'annulation rattachée à ma réservation answering product and service questions suggesting.

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