Whether you are a new or existing CenturyLink customer, we’ll send an order confirmation to the email address you provided when you placed your order. CenturyLink updates you on the status of your trouble report through final disposition. Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. Cancel CenturyLink Services If you’re moving to an area where CenturyLink isn’t available, you can cancel by calling 800-244-1111 between 8 a.m. and 6 p.m., Monday through Friday. Even if you're outside of the CenturyLink service area, we can still help you: Want CenturyLink ® Long Distance services (both nationwide and international calling)? This email will include details such as your order number, service activation date, installation date if relevant, a link to track your order status, and your estimated charges. Need help finding service providers in your area? Get access to member center, profile info, and more on your account. You can then view the status on your requests and make changes as necessary. Please Log In. It took 4 service ticket orders and six phone calls, two of which were cut-off, before I finally was able to have a local service technician come to my small business to perform a two minute repair on my phone. The rest of the out-of-state remote service team was entirely useless. Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Stay connected — to family, friends and colleagues with Minneapolis home phone service and get unlimited local calling, 99.99% network reliability† and features like: You can also view scheduled maintenance events affecting your services, manage repair contacts, and more. Good news! Explore helpful how-tos and informative topics to enhance life with technology for the whole family. Use this tool to: Create, manage or cancel repair requests; Update the callback phone number on a ticket; We're here to help! I worked for a US cable isp and our cut off limit was 10 shutdowns on the 5th - 7th shut off you had to speak to an agent for 8 a supervisor and 9 a supervisor again letting you know one more and your service would be terminated at 10 you were disconnected and couldn't have service … With CenturyLink, you get the flexibility, features and service you want, plus reliability and value that is second to none. Even though we didn't find anything obvious going on with your account, if you tell us more about the issue, we can offer you some options to … Cancel your CenturyLink service > Move your CenturyLink service > Set up your modem and activate your internet > How to return your modem > Check out the CenturyLink blog! Wholesale customers can initiate trouble reports for Wholesale Products and Services via electronic or manual tools that let you initiate, change, and cancel trouble reports to CenturyLink. We have several plans to choose from. If you’re a DIRECTV customer, you’ll need to contact DIRECTV directly to cancel your TV subscription. Next Steps: Describe the issue and we'll provide more help. Reschedule or cancel — up to the scheduled appointment time (for repairs only) See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo (for new service and for repairs) Learn more about how to cancel or reschedule your service … In the Spirit of Service, CenturyLink is dedicated to resolving issues for our Wholesale customers. I have nothing but praise for the local service technician. Log In / Sign Up We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. 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